Annington’s business model is based on the outsourcing of many of our operations to suppliers and partners, so we take both our and their responsibilities to the communities and environments in which we operate seriously.
By working with suppliers that aspire to our business standards and values and treating them fairly, we together meet our customers’ needs by providing refurbished homes for sale or rent at competitive prices in environments in which people want to live.
To ensure we meet our customers’ needs, it is important that we have strong stakeholder engagement with the MoD, local communities, potential home buyers and local planning authorities.
We collaborate with local planning authorities and local residents to create communities that are economically, socially and environmentally viable.
We follow three guiding principles in our approach to the refurbishment and sale of Annington homes:
To Offer Value for Money
To Create Environments and Places in which People Want to Live
To Provide Peace of Mind
Where appropriate Annington will sell its homes with a “28 Day Seal of Approval”. This provides the buyer with the comfort that the gas, electrical, heating and internal water systems have been professionally checked and serviced and, that should they fail within the 28 day period from legal completion, Annington will repair or replace free of charge. We set a target of responding and dealing with any issues arising within 14 days and have achieved this in 94% (2016: 89%) of cases.
Although the majority of our portfolio is refurbishing homes, when we do build new homes, we act as a responsible developer, abiding by the Consumer Code for Home Builders to make the home buying process fairer and more transparent for buyers. Where possible, Annington also looks to achieve “Secured by Design” accreditation, with our Uxbridge development achieving this within the last two years.
We believe that our partners are an extension of who we are as a company and we are committed to treating them fairly. We select the right partners who have years of experience in the industry so they deliver the best results for our customers and our business.
We require suppliers and contractors to share our commitment to quality, health and safety and environmental issues. We are committed to providing a safe working environment, with both our and our contractors’ safety management systems complying with UK Health and Safety legislation. We monitor and assess how well our policies and systems are being implemented through commissioning monthly independent third party health and safety checks on sites, in addition to requiring contractors to undertake their own regular health and safety checks, as part of their contractual obligations.